Support Store Portal. 24 or 36 Hours Support email.

Store Portal at the moment of the purchase has one year of support via email. The support from we distributed online can be of two types:

• In 36 Hours working via email, the product Store Portal base.
• In 24 Hours working via email, the product Store Portal Advance.

In order to demand support to send one email to info@storeportal.com. The email must contain the following references:

• Object of the email "Request of Support Store Portal 24 Hours" or "Request of Support Store Portal 36 Hours"
• Name of Domain acquired for Store Portal.
• Detailed to explanation of the problem with possibility of test from ours stuff on Your web.
• Remote Software installed on your server (VNC, PC Anywhere)

Through these elements we will be able to solve in remote the problem risen in the times indicates to you. Without one of these elements we do not guarantee the respect of the times of resolution of the problem.

Support Store Portal and Renew Support.

Passed the first year of free support, it is possible to acquire the Kit of Support for an ulterior year. The Kit of support does not contain exclusively the support via email of the product but also the possibility to modernize the Store Portal with release corrective. The new release are not comprised in the support. For being able to migrare automatically, without added costs, in the course of the attendance year it is necessary also to acquire the Support Kit to Major Release. With Both packages of attendance us it can constantly be guaranteed the support and the modernization to any new release. The Support Kit Major Release is buyable only within the first THREE months from the purchase date, it is not possible to acquire it passed the first three months and can be renewed in the years. In order to acquire the supports click on "acquires the support" in the main menù.